Hubspot Demo



Customer Service Software

HubSpot software allows you to efficiently manage your customers, with a clear view ofevery interaction at every touchpoint

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Customer Service Functionality That Scales

Start your journey with HubSpot’s free tools & upgrade when the time’s right, or get straight to it and sign up with one of the available premium packages.


100% free. No credit card required.

Popular features
  • Contact management
  • Ticketing
  • Live chat
  • Team email
  • Tickets closed reports
  • Reporting dashboard
  • Shared inbox

Starting at $45/month

Popular features
  • Everything in Free
  • Conversation routing
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK

Starting at $360/month

Popular features
  • Everything in Starter
  • Help desk automation
  • Knowledge base
  • Logged-in visitor identification
  • Customer feedback surveys
  • 1:1 video messaging

Starting at $3,200/month

Popular features
  • Everything in Professional
  • Goals
  • Playbooks
  • Single sign-on
  • User roles
  • Conversation intelligence
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Great Customer Service Is Expected

In the modern age, multi-channel, round-the-clock service that provides instant resolutions is what customers expect. However, most agents become overwhelmed while attempting to achieve this standard due to their data and tools being spread out over a variety of platforms.

Service Hub gathers all your channels and customer service data in a single CRM, allowing you to retain your current base as you attract new clients. The natural result of this is happy customers throughout the buying journey.

It’s already easy to use. But we’re still here for you.

Because you shouldn’t have to figure it out all on your own.


24/7 Customer Support

HubSpot's award-winning customer support team is ready to help you with all your technical questions, and can be reached by live chat, email, or phone depending on your plan.



Get up and running quickly with a personalized onboarding plan. Then maximize results along the way with premium training, ongoing consulting, and technical services.



From blog articles to online courses to comprehensive certifications, HubSpot offers no shortage of free educational content to help your whole team stay ahead of the curve as you grow.

The Tools Required to Delight Customers as You Grow

Increase the capacity of your support team by leveraging self-service & automation.

JTBD 2_Scale your Support

Enhance collaboration through channel & team unification.

JTBD 1_Unify your Teams and Channels (Option 1)

Discover ways to improve the experience your customers get.

JTBD 3_Power Proactive Service

A Customer Service Industry Leader

Recognised as a Gold Medal Winner in SotwareReview’s Customer Service Management Report for 2021, Service Hub represents a leader in its field - based also on what HubSpot users think of the platform.


Attract and convert more leads with HubSpot’s all-in-one marketing software.

Frequently Asked Questions

What’s meant by customer service software?

Essentially, customer service software describes a single point from which the whole buying journey can be managed. As well as allowing you to smoothly onboard new clients, it also facilitates simple organisation and rapid customer support request responses. This enables you to grow and ensures high levels of customer satisfaction.

The majority of types of this kind of software are designed to solve a specific problem, however, Service Hub is unlike any other in the end-to-end functionality that it offers. With features that are well-suited for cross-selling, up-selling and on-boarding, Service Hub allows easy control from a single dashboard.

Can Service Hub be easily integrated with 3rd party tools and software?

Absolutely! There are in excess of 940 custom integrations available at HubSpot’s App marketplace. Whether talking about Facebook Messenger or SurveyMonkey, all it takes is a few clicks to connect up all your favourite tools with the platform. This means you can spend more time serving your customers and less of it switching between each tool.

Will I need dedicated developer support to use HubSpot’s platform?

No, you don’t. This is largely due to contextual guidance and automation that’s built into the platform. This means you can start growing your service operations in mere minutes, rather than weeks and months! If you do require more advanced expertise, we work with a range of solutions partners who offer specialised advice to empower you to get everything possible from HubSpot.

Can HubSpot assist me in getting up and running on the platform?

Sure, we’re here to help! We can provide you with a tailored onboarding plan, with technical experts able to assist you with setup. Regardless of whether you’re on a paid or free plan, your entire team also gets access to HubSpot Academy training, a comprehensive knowledge base and community forums.

What level of support can I realistically expect to receive?

Our award-winning support team is always available to answer any technical queries that you might have. Experiencing issues getting your team set up? Just can’t get your head around the steps involved in creating a sequence? Don’t worry! As a Service Hub Starter user, you’ll get email & chat support, whereas with Enterprise & Professional users get round-the-clock phone support too. When dealing with particularly complicated configurations, businesses also get access to 5,000+ HubSpot partners.

Free HubSpot tools? There’s some kind of catch, right?

Actually, no, there’s no catch and you absolutely don’t have to sign up to a free trial. Not only do you not have to use a credit card to get started using HubSpot’s customer service and CRM tools, but they’re free for as long as you need them. The only time you’ll start paying is when you grow and require the additional features provided by our premium plans. It truly does grow as you do. Discover more about how to enjoy these free CRM & customer service features.

Why is HubSpot’s customer Service Hub as popular as it is?

Service Hub is known for its power, but also for its ease of use. However, that’s far from all, as businesses soon discover the many features it offers for upselling, cross-selling and onboarding. Its end-to-end capabilities are second to none, providing personalised and contextualised customer interactions at every point of the buyer’s journey. Additionally, Service Hub offers the winning functionality of HubSpot’s CRM and is able to be easily integrated with any of HubSpot’s other hubs (Sales Hub, Marketing Hub, Operations Hub etc…). This means that your whole team is able to get the same 360 degree customer view and with 875+ custom integrations available, you get everything you could possibly need in a single, intuitive platform.

We already have a CRM. Can it be integrated with HubSpot Service Hub?

100% it can, yes. HubSpot provides native Salesforce integration for Professional & Enterprise users that’s super-easy to install and operate. Also offered are integrations suitable for a wide range of CRM platforms via our App Marketplace.

Service Hub, Sales Hub, CMS & Operations Hub. How do they fit together?

All these elements make up the complete HubSpot CRM platform, with each one able to be used in isolation or together with the others. There’s some real magic that happens when they’re combined too, with all data being automatically shared between them all. This allows you to track the whole buyer journey from the first time they visit your website to completed purchase and beyond.

We already use Sales Hub and Operations Hub. What are the benefits of using Service Hub?

All customer relationships are started via marketing and sales, but that’s not always where they develop. Using customer service, your teams are able to transform issues into new business opportunities and use the experience to strengthen relationships.

Service Hub makes the onboarding process so much smoother, promoting flexible service and allowing you to delight customers and grow as a result. When everyone is working from the same platform, those who need it get a complete view of all previous interactions with other departments in your organisation - making the provision of a powerful, personalised experience much easier.

What’s the cost involved in using HubSpot Service?

Getting up and running is completely free and when you’re ready for the features provided by our premium packages, you can upgrade to our Professional and Enterprise editions! This allows you to scale your operation when it’s right for you and only start paying when it’s time.

Does it take long to set up Service Hub?

Believe it or not, unlike others that might take months, Service Hub often takes mere minutes. The onboarding process happens from within the app and has integrated contextual guidance and automation. Whichever package you’re using, it’s also possible to get a specialist to help guide you along the journey, so you’re not on your own!