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Customer Service Software

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CONSISTENTLY PRAISED BY HUBSPOT USERS ON REVIEW SITES LIKE G2.COM AND SOFTWAREREVIEWS.COM
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Customer Service Functionality That Scales

Start your journey with HubSpot’s free tools & upgrade when the time’s right, or get straight to it and sign up with one of the available premium packages.

Free

100% free. No credit card required.

Popular features
  • Contact management
  • Ticketing
  • Live chat
  • Team email
  • Tickets closed reports
  • Reporting dashboard
  • Shared inbox
Starter

Starting at $45/month

Popular features
  • Everything in Free
  • Conversation routing
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK
Professional

Starting at $360/month

Popular features
  • Everything in Starter
  • Help desk automation
  • Knowledge base
  • Logged-in visitor identification
  • Customer feedback surveys
  • 1:1 video messaging
Enterprise

Starting at $3,200/month

Popular features
  • Everything in Professional
  • Goals
  • Playbooks
  • Single sign-on
  • User roles
  • Conversation intelligence
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Great Customer Service Is Expected

In the modern age, multi-channel, round-the-clock service that provides instant resolutions is what customers expect. However, most agents become overwhelmed while attempting to achieve this standard due to their data and tools being spread out over a variety of platforms.

Service Hub gathers all your channels and customer service data in a single CRM, allowing you to retain your current base as you attract new clients. The natural result of this is happy customers throughout the buying journey.

It’s already easy to use. But we’re still here for you.

Because you shouldn’t have to figure it out all on your own.

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24/7 Customer Support

HubSpot's award-winning customer support team is ready to help you with all your technical questions, and can be reached by live chat, email, or phone depending on your plan.

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Services

Get up and running quickly with a personalized onboarding plan. Then maximize results along the way with premium training, ongoing consulting, and technical services.

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Education

From blog articles to online courses to comprehensive certifications, HubSpot offers no shortage of free educational content to help your whole team stay ahead of the curve as you grow.

The Tools Required to Delight Customers as You Grow

Increase the capacity of your support team by leveraging self-service & automation.

JTBD 2_Scale your Support

Enhance collaboration through channel & team unification.

JTBD 1_Unify your Teams and Channels (Option 1)

Discover ways to improve the experience your customers get.

JTBD 3_Power Proactive Service

A Customer Service Industry Leader

Recognised as a Gold Medal Winner in SotwareReview’s Customer Service Management Report for 2021, Service Hub represents a leader in its field - based also on what HubSpot users think of the platform.

SoftwareReviews

Attract and convert more leads with HubSpot’s all-in-one marketing software.

Frequently Asked Questions

What is marketing software?

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What are popular marketing software features?

Popular features in HubSpot’s marketing software include the ability to:

  • Build personalized, automated marketing campaigns
  • Track your marketing performance with built-in analytics and custom reporting
  • Manage all of your social media accounts in a single place
  • Design and host SEO optimized blog posts and web pages
  • Get your whole team speaking with one voice with campaign management tools

Does HubSpot's marketing software integrate with Salesforce and other third-party tools?

Yes. Marketing Hub has a powerful bi-directional sync with Salesforce, which means that any changes made in one system are automatically synced to the other. You can choose which records sync from HubSpot to Salesforce and when, and automatically send important lead intelligence like email opens, form submissions, website activity, and more to your sales team so they have all the context they need to close more deals. You can also send lead scores from HubSpot to Salesforce — to help your sales team prioritize their outreach and save valuable time.

If you’re using tools other than Salesforce, you’ll find more than 875 custom integrations in our App Marketplace — making it easy to connect HubSpot to your favorite tools in just a few clicks.