HubSpot software allows you to efficiently manage your customers, with a clear view ofevery interaction at every touchpoint
HubSpot’s user-friendly, intuitive customer service software allows you to get started at no cost, with a range of great free tools. When integrated with your website, it empowers you to offer a superlative end-to-end service for your customers with seamless onboarding and it’s scalable too, so when the time comes, you can transition to HubSpot’s paid packages that offer even more useful functions.
Both free & premium packages that scale when you need them. Editions begin at:
Start your journey with HubSpot’s free tools & upgrade when the time’s right, or get straight to it and sign up with one of the available premium packages.
100% free. No credit card required.
Starting at $45/month
Starting at $360/month
Starting at $3,200/month
In the modern age, multi-channel, round-the-clock service that provides instant resolutions is what customers expect. However, most agents become overwhelmed while attempting to achieve this standard due to their data and tools being spread out over a variety of platforms.
Service Hub gathers all your channels and customer service data in a single CRM, allowing you to retain your current base as you attract new clients. The natural result of this is happy customers throughout the buying journey.
Because you shouldn’t have to figure it out all on your own.
HubSpot's award-winning customer support team is ready to help you with all your technical questions, and can be reached by live chat, email, or phone depending on your plan.
Get up and running quickly with a personalized onboarding plan. Then maximize results along the way with premium training, ongoing consulting, and technical services.
From blog articles to online courses to comprehensive certifications, HubSpot offers no shortage of free educational content to help your whole team stay ahead of the curve as you grow.
Focus more of your time on the success of your customers and less on manual data entry. Offer ticket routing that ensures urgent issues are dealt with first.
Reduce support request numbers by empowering customers to help themselves. Create a searchable resource from your FAQs, with documentation, videos & articles.
Assist visitors in real time. Automatically guide prospects to the correct service team personnel & establish stronger relationships with contextual conversations.
A secure portal can provide your customers with complete control over the experience they have. This feature also allows ticket-related customer-rep conversations flowing, so problems are sorted out more quickly.
Contact customers from within HubSpot using the platform’s VoIP calling feature. Enjoy features like analytics and call logging, as well as super-clear call clarity.
Avoid laborious processes to allow your team to concentrate on resolving customer issues. Enable service staff to create highly-personalise customer experiences at scale.
Create solid customer relationships from the outset with video. Record tailored help videos from within the platform and add them to tickets or emails with ease.
Offer complete visibility to your entire team by bringing together Facebook Messenger, live chat, and email in a single, centralized inbox. This allows questions to be answered from one location.
Ensure team efficiency & organisation by providing access to relevant assets for every user. Easily manage permissions, availability & status for your entire team.
Gain success by always getting the right context. Track interactions and customer info automatically from a single, trusted source that every team member can access.
Understand how happy your customers are by deploying CES, CSAT, NPS & custom feedback surveys. Insight that helps you create improved experiences for customers.
Auto-capture all call details, allowing you to better understand how your team is performing. Then use AI-powered insight to enhance your coaching.
Use detailed forecasting to make more informed decisions. Develop a channel that lets you keep an eye on upgrades & renewals while providing improved performance projection visibility to managers.
Glean usable data to enhance your customer service. Use data-driven reporting to focus on popular service requests while evaluating long-term performance of your team from your purpose-built dashboard.
Attribute contact scores that allow you to prioritize outreach and monitor customer health. Also use these scores to trigger automation, create segmented lists & more.
Recognised as a Gold Medal Winner in SotwareReview’s Customer Service Management Report for 2021, Service Hub represents a leader in its field - based also on what HubSpot users think of the platform.
Essentially, customer service software describes a single point from which the whole buying journey can be managed. As well as allowing you to smoothly onboard new clients, it also facilitates simple organisation and rapid customer support request responses. This enables you to grow and ensures high levels of customer satisfaction.
The majority of types of this kind of software are designed to solve a specific problem, however, Service Hub is unlike any other in the end-to-end functionality that it offers. With features that are well-suited for cross-selling, up-selling and on-boarding, Service Hub allows easy control from a single dashboard.
Absolutely! There are in excess of 940 custom integrations available at HubSpot’s App marketplace. Whether talking about Facebook Messenger or SurveyMonkey, all it takes is a few clicks to connect up all your favourite tools with the platform. This means you can spend more time serving your customers and less of it switching between each tool.
No, you don’t. This is largely due to contextual guidance and automation that’s built into the platform. This means you can start growing your service operations in mere minutes, rather than weeks and months! If you do require more advanced expertise, we work with a range of solutions partners who offer specialised advice to empower you to get everything possible from HubSpot.
Sure, we’re here to help! We can provide you with a tailored onboarding plan, with technical experts able to assist you with setup. Regardless of whether you’re on a paid or free plan, your entire team also gets access to HubSpot Academy training, a comprehensive knowledge base and community forums.
Our award-winning support team is always available to answer any technical queries that you might have. Experiencing issues getting your team set up? Just can’t get your head around the steps involved in creating a sequence? Don’t worry! As a Service Hub Starter user, you’ll get email & chat support, whereas with Enterprise & Professional users get round-the-clock phone support too. When dealing with particularly complicated configurations, businesses also get access to 5,000+ HubSpot partners.
Actually, no, there’s no catch and you absolutely don’t have to sign up to a free trial. Not only do you not have to use a credit card to get started using HubSpot’s customer service and CRM tools, but they’re free for as long as you need them. The only time you’ll start paying is when you grow and require the additional features provided by our premium plans. It truly does grow as you do. Discover more about how to enjoy these free CRM & customer service features.
Service Hub is known for its power, but also for its ease of use. However, that’s far from all, as businesses soon discover the many features it offers for upselling, cross-selling and onboarding. Its end-to-end capabilities are second to none, providing personalised and contextualised customer interactions at every point of the buyer’s journey. Additionally, Service Hub offers the winning functionality of HubSpot’s CRM and is able to be easily integrated with any of HubSpot’s other hubs (Sales Hub, Marketing Hub, Operations Hub etc…). This means that your whole team is able to get the same 360 degree customer view and with 875+ custom integrations available, you get everything you could possibly need in a single, intuitive platform.
100% it can, yes. HubSpot provides native Salesforce integration for Professional & Enterprise users that’s super-easy to install and operate. Also offered are integrations suitable for a wide range of CRM platforms via our App Marketplace.
All these elements make up the complete HubSpot CRM platform, with each one able to be used in isolation or together with the others. There’s some real magic that happens when they’re combined too, with all data being automatically shared between them all. This allows you to track the whole buyer journey from the first time they visit your website to completed purchase and beyond.
All customer relationships are started via marketing and sales, but that’s not always where they develop. Using customer service, your teams are able to transform issues into new business opportunities and use the experience to strengthen relationships.
Service Hub makes the onboarding process so much smoother, promoting flexible service and allowing you to delight customers and grow as a result. When everyone is working from the same platform, those who need it get a complete view of all previous interactions with other departments in your organisation - making the provision of a powerful, personalised experience much easier.
Getting up and running is completely free and when you’re ready for the features provided by our premium packages, you can upgrade to our Professional and Enterprise editions! This allows you to scale your operation when it’s right for you and only start paying when it’s time.
Believe it or not, unlike others that might take months, Service Hub often takes mere minutes. The onboarding process happens from within the app and has integrated contextual guidance and automation. Whichever package you’re using, it’s also possible to get a specialist to help guide you along the journey, so you’re not on your own!